Todoos Returns & Refund Information
Todoos Hours of operation
The normal hours of operation are 7:00 AM to 6:00 PM Eastern Time, Monday through Friday. The hours of operation may vary according to the season.
Returns & Order Cancellations
- We have a 30 day guarantee on all of our products for all customers who follow our return policy instructions.
- No, you don’t have to return the item in the same box, but just all the original stickers, tags and components. That way you get full credit.
- We even pay for the return shipping.
For any other reason you wish to return merchandise, there is a 35% restocking fee for items returned within 30 days, and you must return the items with their original labels intact in resalable condition.
The products are all made-to-order and orders cannot be canceled after placing them. Restocking fees of 35% will be applied to all unauthorized cancellations. Customer is responsible for all outgoing shipping costs and 35% restocking fees if cancellation is attempted after products have shipped.
Non-custom items may be returned, subject to the return policies below. Non-compatible items not purchased through Todoos are not eligible for refunds. Before ordering, please contact us if you have questions about compatibility with your other items.
If you wish to return any merchandise, you must get a Return Authorization Number (RA#) from our customer service department. We will not accept orders returned without an RA number.
Opened products or returns after 30 days will not be accepted unless the item was shipped incorrectly. Freight charges are always the buyer’s responsibility. Any returned item that is refused or undeliverable is considered an unauthorized return, and the buyer is liable for restocking fees and additional return freight charges.
Transport times are always estimated, and Todoos is not responsible for late or delayed deliveries by freight carriers under any circumstances.
When returning products, make sure to send them back pre-paid, insured, and save the tracking numbers from your shipper. You will have difficulty proving that your return reached our facility without tracking numbers.
Returns are not accepted on custom products such as items with branded printing, any ropes or chains, plastic posts, items with specialty colors or finishes, items with any other customer specific customizations.
Warranty Repairs and/or Replacements
Items that arrive defective or become defective during the manufacturer’s warranty period will be repaired or replaced by the manufacturer as needed. We can assist you in such matters if you contact us.
What you need to do if your shipment arrives to you damaged
Make sure you inspect the packages before signing for any delivery. DO NOT SIGN FOR YOUR ORDER UNTIL YOU’VE OPENED THE PACKAGING AND INSPECTED ALL ITEMS. Packaging that appears to be in good condition does not mean that the product inside was not damaged during transit. Make sure you fully unpack and examine all items. If you sign otherwise, you are legally signing a statement stating that all items have been received in good condition. As a result, any claim for unnoticed damage must be filed by you with the freight company because we have no recourse when items are signed for in full and good condition.
In the event that any items are damaged, you must inform the driver and sign off on the damage. We will then arrange to replace the damaged item and have the shipper inspect the damaged packages. Please contact our customer service department for more information.
Freight carriers sometimes cause damage to items. Please notify us of any damages as soon as possible and no later than 3 days after receipt. After 3 days, shipping companies will not accept claims.